At Enchanting Crown Co., every piece is crafted with care, attention to detail, and a sprinkle of enchantment. We want you to love your headpiece as much as we loved creating it. Please take a moment to review our return and exchange policy before placing your order.

Ready-to-Ship Items

We want you to feel confident when purchasing from us. For ready-to-ship designs (items that are not customised or made to order), we offer a 14-day return policy from the date of delivery.

To be eligible for a refund:

• The item must be unused, unworn, and in its original condition and packaging.

• You must contact lindsay@enchantingcrownco.com.au within 14 days of delivery to request a return authorisation and return label. 

• Once approved, please return the item within 7 days using the shipping label provided.

Refunds will be processed once the item has been received and inspected.

Custom & Made-to-Order Items

Each custom or made-to-order piece is handcrafted specifically for you, often incorporating personalised elements, colours, or materials. For this reason, custom orders are not eligible for return, exchange, or refund, unless they arrive damaged or defective.

If you have any concerns, please contact us within 7 days of delivery with photos and a description of the issue. We’ll assess the situation and offer a suitable solution such as repair, replacement, or refund if necessary.

Cancellations

Orders may be cancelled within 24 hours of purchase if production has not yet begun. Once work has started, materials are allocated and preparation is underway, and the order can no longer be cancelled.

Our Commitment

Your satisfaction and delight are at the heart of everything we do. Every Enchanting Crown Co. piece is carefully crafted to bring a touch of magic to your special moments. If you have any questions or concerns about your order, please reach out — we’re always happy to help make things right.